The Alai Method:
A Flywheel
The method we use to innovate with AI is best described as a flywheel that continues in a virtuous loop.
Step 1
Absorb
Upfront observation and data-gathering about users is key. We start by ingesting a broad set of data and media, including special subject matter expertise and in-house content, key user behavior flows, and established rules and protocols.
This helps us begin to craft AI in a way that honors what’s already working well and worth investing in further.
Step 2
Learn
The goal of this step is to uncover a sophisticated sense of user needs, goals, mindset, and natural ways of working.
AI-driven interactions leverage the latest findings in cognitive and neuroscience to discern how to build meaningful connections and trust.
Step 3
Activate
This step is all about making predictions about what users want and when.
We help drive toward specific outcomes by getting ahead of what we know people are trying to accomplish, with information, feedback, questions, and action prompts arriving at the optimal time, in perfect tone and tenor.
Step 4
Illuminate
Finally, our powerful data and analytics engine provides real-time patterning and insight based on full spectrum of interactions with Alai.
This helps us understand what to keep and where there are additional opportunities for improvement, and the cycle begins again.